Refund policy

Design Donuts Return Policy

At Design Donuts, every frame and poster is printed, framed, and carefully packed to make your walls look amazing. Because our wall art products are made-to-order and fragile, we follow a strict inspection and return policy.

1. 3-Day Return Window

We offer a 3-day return and replacement policy starting from the day your package is delivered.

Due to the custom and delicate nature of wall art, returns are only accepted if:

  • Your art print or frame arrived damaged (broken glass, bent frames, or torn prints).

  • You received the wrong design, size, or frame color.

2. Eligibility Requirements

To be eligible for a replacement or return, your request must meet the following criteria:

  • The item must be in its original, unused condition with protective corner guards and bubble packaging intact (where applicable).

  • You must notify us within 3 days of delivery.

3. How to File a Return or Replacement Claim

Because shipping transit can occasionally be rough on framed items, we require visual proof to process your request quickly:

  1. Send an email to [Your Support Email] or WhatsApp us at [Your Support Phone Number] within 3 days of delivery.

  2. Include your Order Number.

  3. Attach clear photos or an unboxing video showing the damaged product, the packaging box, and the shipping label.

Once verified, we will arrange a free replacement to be shipped out to you immediately, or issue a refund if the item is out of stock.

Design Donuts Shipping Policy

We take extreme care in packaging your wall art so it reaches you safely, ready to hang.

1. Dispatch & Processing Time

To ensure high quality, every poster and frame goes through a quality control check before dispatch.

  • Dispatch Time: Orders are processed and dispatched within 24 to 48 hours.

  • Exceptions: We do not process or ship orders on Sundays or Public Holidays.

2. Shipping & Handling

Wall art requires specialized packaging (rigid boxes, corner guards, and bubble wrap) to prevent bending or glass breakage.

  • Metro Cities: Delivered within 3–5 business days post-dispatch via priority shipping.

  • Rest of India: Delivered within 5–8 business days.

  • Remote Regions: Shipping to North East, J&K, or rural areas via surface transit may take 10+ business days.

3. Cash on Delivery (COD) Fees

We offer Cash on Delivery for your convenience. However, because our courier partners charge an additional handling fee for cash collections, a flat ₹50 COD fee applies to all Cash on Delivery orders.

  • Tip: Pay online via UPI/Credit/Debit card at checkout to skip the ₹50 fee!

4. Damaged Packaging on Delivery

If the outer carton looks severely crushed, bent, or torn upon arrival, please take a photo of the box before opening it and contact our support team immediately.

Crucial Tips Specific to Wall Art & Frames

1. The "Unboxing Video" Rule Glass and frames are frequently targeted by false damage claims. Adding a note on your website or box sticker asking customers for an uncut unboxing video will drastically reduce fraud.

2. Frame & Print Color Disclaimer Every monitor/phone screen displays RGB colors slightly differently, while posters are printed using CMYK ink. Add this small line to your site to avoid disputes: "Please note: Actual print colors may vary slightly from what appears on your screen due to display settings and monitor calibrations."